Professional Services IT Support, personalized to you.
Technology evolves constantly, and businesses like yours are often the first to feel the effects of this change. This can be a source of frustration and anxiety, as keeping up with Professional Services Cybersecurity alone can take up all your time. We understand, and we also understand how technology can help you level the playing field to compete with larger companies and outpace your competition.
Let our experts take care of your team. Our professional services IT support takes the burden of managing your IT infrastructure off your shoulders, freeing you to focus on running your business. We believe you deserve security focused, strategic, and personalized IT support services.
Whether it’s a move to the cloud, help with Microsoft, cybersecurity, or risk management, we provide the services you need to stay competitive without technical talk and lots of acronyms. Our professional services IT support is designed to deliver robust results for a fixed and budgeted cost, without hidden fees, offshore outsourcing, or long term contracts.
PROFESSIONAL SERVICES IT SUPPORT
Supports Business Goals
The design and implementation of a managed solution that proactively supports your needs. Often this means installing and configuring hardware, software, and security.
Ongoing Support
Management and monitoring of all your devices, even your mobile devices. Dedicated techs for when something has gone wrong, your team needs help or has questions.
Consulting
Your business needs will change over time. Advice and guidance will adjust to create efficient processes, additional services, and streams of revenue for your business.
Is there a business advantage to using Professional Services IT Support?
We are a professional service, like you. We understand that running a service business is hard, and you have to juggle a lot of job duties. There are a number of advantages to Professional Services IT Support including:
- Freeing up time for you to focus on your core business.
- Improving security and reducing overall risk to your organization.
- Having a team of experienced professionals on hand to offer advice and guidance.
- Eliminating the need for in-house IT staff.
- Increasing efficiency and productivity by proactively managing your technology.
- Reducing IT costs with predictable budgets and planning.
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PROFESSIONAL SERVICES IT SUPPORT FAQ
WHAT IS INCLUDED IN MANAGED SERVICES?
Every business is a little different. A common factor is that you don’t want bills every time you have an issue or need. We include almost everything we offer in our managed services for a fixed fee. The exceptions are projects, programming, and training.
HOW MUCH DO MANAGED SERVICES COST?
The costs for Professional Service IT Support will vary depending on the staff size of the business and if there is regulatory compliance specific to your industry. Contact Us for a conversation, and see if we are a good partner for your business. If so, we will be happy to give you a quote.
ARE ALL MANAGED IT COMPANIES THE SAME?
Of course not. Many only manage and monitor devices. If there is an issue you get a bill. Some don’t offer security, some only offer security. Very few offer training. Make a list of what is important to you and your staff and have a good business conversation. Find a company that is comprehensive in its offerings and does business similar to the way you do.
WILL MY BUSINESS BE PROTECTED FROM RANSOMWARE?
No company can truly offer you a guarantee.
We keep you and your business as safe as possible because there are risks. First, there is the human element to take into consideration, second, zero day exploits. We are confident that you are secure as you can be, while still being able to work efficiently.
Being security focused we have a number of safe guards in place including:
- Automated and regular vulnerability patching
- Security awareness – training people to spot phishing emails.
- Firewalls
- Endpoint detection and response
- Security Operations Center that watches for malicious activity on the network and in the cloud.
- Password Management and Policies
- Zero Trust Technology (deny unknown programs by default)
- Data Loss Prevention
- Data Encryption
- And much more…
IS CLOUD TECHNOLOGY SECURE?
Yes! In many cases it can be more secure, especially if you take legacy systems that are not patched regularly into consideration. Each cloud solution differs, and needs appropriate security applied to it. The nature of some business types require additional security and considerations due to regulatory compliance.
HOW MANY PEOPLE ARE ON THE TEAM?
3rd Element is a very diverse team headquartered in PA, with a satellite office in Houston, TX. There are 15 of us, 12 are technical.
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Business starts with a Conversation.
We want to get to know you as people before we get to know you as business partners. So, let’s find some time to sit down and discuss your needs and how we can meet them. We promise not to bring pamphlets, charts, flyers, graphs, USB sticks with sketchy software, or anything else to the meeting.
We want to focus on you and your needs, not ourselves and what we can sell you. If we meet your criteria and you meet ours, we’ll streamline your technology and help your business thrive.
Every contact button further up the page will send you to a contact form and we will get back to you shortly. The button below will send you to our calendar. Set a meeting with our team and we'll buy you coffee or a drink.